Refund Policy

Last updated: 20 October 2026

This policy covers Jamline Pro, the optional paid subscription to Jamline. Everything else in Jamline is free. How you get a refund depends on where you bought.

Bought on the web (Paddle)

Web purchases are sold by our reseller Paddle.com. Within 14 days of your first payment for a subscription, or of a yearly renewal, you can get a full refund, without giving a reason. Ask Paddle at paddle.net (with the email address you used), or write to us at info@jamline.com and we will arrange it. A free trial is not a payment: the 14 days start when the first payment is taken. Monthly renewals are not refunded, but you can cancel at any time and keep Jamline Pro until the end of the month you paid for.

Bought in the App Store

Apple handles payments and refunds for purchases in the iOS app; we cannot refund them ourselves. Ask Apple for a refund at reportaproblem.apple.com.

Bought on Google Play

Google handles payments for purchases in the Android app. Within 48 hours of a payment you can ask Google directly in Google Play (your account › Payments & subscriptions). After that, write to us at info@jamline.com: within 14 days of your first payment or of a yearly renewal, we refund it in full through Google Play.

When something went wrong

If you were charged twice, or paid but Jamline Pro did not work, write to info@jamline.com. We will put it right or refund you, wherever you bought.

After a refund

Jamline Pro ends when a subscription is refunded. Nothing you made is deleted; the free plan’s limits apply again, as described in our Terms of Service.

Your legal rights

This policy does not limit any right you have under the law where you live, such as a right to withdraw from a purchase.